Jorge Tito Montoya

OBJECTIVE

     Seeking a costumer service position in the food industry

SUMMARY OF QUALIFICATIONS

• Two years of Server and banquet service experience in the hotel industry

• Over fourteen years experience in customer service
• Ability to multi-task with a strong work ethic
• Effective team player
• Training in Marketing and Commercial Aviation

EDUCATION

                        Santa Fe Community College, Gainesville, Florida

                         2006-2007, Business Administration

                          Lima Institute, Lima, Peru

                          Certificate in Marketing, 1997

                          Avia, Lima, Peru

                          Certificate in Commercial Aviation, 1996

                           University Villareal, Lima, Peru

                           1989-1992, majoring in Civil Engineering

                           Maristas High School, Lima, Peru

                           High School Diploma, 1990

EXPERIENCE

4/2007-8/2009   Best Western Hotel, Gainesville, Florida

       Banquet Server and Banquet Supervisor

·        Organized large and small functions

·        Good at multi-tasking in a fast-paced and high-volume environment

5/2005-4/2007   Hilton Hotel, Gainesville, Florida

       Restaurant Server/Banquet Server and Room Service

·        Server at Alberts Fine Restaurant in Hilton hotel

·        Served breakfast, lunch and dinner

·        Experience in coffee/espresso bar

6/2004-4/2005   Chevy Chase Bank, Springfield, Virginia

      Bank Teller/Branch Customer Service Representative

·        Process transactions and maintain accurate and secure count of cash

·        Refer customers to additional bank products and services

1/2003-8/2004   Mercedes Benz of Alexandria, Arlington, Virginia

New car detailer/porter and customer service representative in Service Department

·        Served as a liaison between customers and car salesmen 

·        Handled customer requests and complaints

2001-2003    Alexandria Volkswagen, Alexandria, Virginia

• Assistant in showroom for new cars
• Supervisor in new and used car detailing
• Customer service

1999-2000    Carnival Cruise Lines

       Waiter and Host in dining room

1995-1997    Aerocontinente Airlines, Lima, Peru

        Customer Service Representative

• Handled customer ticketing and baggage
• Provided directions and assistance for passengers

OTHER QUALIFICATIONS

• Proficient in Microsoft Word and Power Point
• Bilingual (English and Spanish)

REFERENCES